Call Center Software Features to Look For

Call center software is an excellent investment for any business looking to improve customer satisfaction, automate call routing and record calls. However, choosing the best call center software can be a daunting task. You need to match your call center software to your business model, and make sure that it has the features agents will … Read more

Microsoft Dynamics 365 CRM Software

Microsoft Dynamics 365 is a customer relationship management software package. It is currently the most recent version, having changed names from the previous versions. It is also different in terms of licensing. For more information, read the following article. This article will provide an overview of customer relationship management, as well as other CRM software … Read more